How to Connect Stripe Hardware Products to Your Mobile Device Using the i2 POS App

Introduction

Welcome to the i2 POS support guide. This article will help you connect various Stripe hardware products, including the Stripe M2 Credit Card Reader and the WisePOS Credit Card Terminal, which both pair to a cell phone or iPad, and the s700 standalone Credit Card Terminal. These steps ensure a seamless experience when using the i2 POS App for processing payments.

Quicks Tips for Troubleshooting

• Check Power: Ensure all devices are adequately charged or connected to power.
• Ensure Network Connection: Please make sure your devices are connected to a reliable and secure internet source.
• Restart Devices: If the connection fails, try restarting both your mobile device and the card reader or terminal.
• Update Software: Make sure the i2 POS App and all hardware: terminal, phones, iPads, and M2s are updated.
• Re-Pairing: Remove the device from the i2 POS App and pair it again as a new device. You can do this by accessing a phone or iPad's settings and forgetting all devices that have been connected via bluetooth. Exit out of all apps and re-open. You can do the same thing for internet networks. 
• i2 Hotspot or Access Point Password: Windows2000 or Window$2003
• Admin Pin: 07139

Connecting the Stripe M2 Credit Card Reader

Step 1: Power On the Reader

1. Press and hold the power button on the side of the M2 Reader until the LED lights up.
2. The four green lights indicate your battery percentage in 25% increments. It’s essential to maintain a medium to high battery percentage to maximize payment efficiency and enable device updates.

Step 2: Enable Bluetooth on Your Mobile Device

1. Go to your phone’s settings.
2. Ensure that Bluetooth is turned on.

Step 3: Open the i2 POS App

1. Launch the i2 POS App on your mobile device.
2. Select your company and event.

Step 4: Pair the Reader

1. In the app, choose the M2 Reader from the "Connect a Device" list.
2. Follow the on-screen instructions to complete the pairing process.

Step 5: Test the Connection

1. After pairing, run a quick test transaction to confirm that the connection is successful.
2. Add an item to your cart and follow the on-screen checkout process.
3. A green light on your M2 Reader indicates readiness to accept payments.
4. You can also confirm this by checking the cash register icon at the top right of the i2 POS App.

Connecting the Stripe s700 Credit Card Terminal

Step 1: Power On the Terminal

1. Connect the terminal to a power source using the provided cable.
2. Hold the power button until the screen lights up.

Step 2: Connect the Terminal to Wi-Fi

1. On the terminal, navigate to the settings menu at the bottom right.
2. Select “Go To Settings" White button at the bottom.
3. Enter the admin pin: 07139.
4. Select your private and secure internet network. If you're using an i2 ATT Access Point or i2 Verizon Orbic Hotspot the password could be: Windows2000 or Window$2003

Step 3: Open the i2 POS App

1. After your network is connected, the i2 POS App should automatically launch on your device.
2. Select your company and event.

Step 4: Pair the Terminal

1. In the app, select the Handoff Reader from the "Settings" list.
2. This should reconnect the s700 Credit Card Terminal to the processor within itself.

Step 5: Test the Connection

1. Ensure there is a green checkmark on your cash register icon at the top, or a green reader status at the top of the screen.
2. Run a test transaction by adding an item to your cart.
3. Follow the on-screen checkout process to ensure the terminal is connected and ready to accept payments.

Connecting the WisePOS Credit Card Terminal

Step 1: Power On the Terminal

1. Plug the WisePOS terminal into a power source.
2. Press and hold the power button until the screen comes on.

Step 2: Connect the Terminal to Wi-Fi

1. Access the terminal settings by swiping the left of the screen to the right, using the pin 07139 to access the network settings.
2. Connect to your private and secure network.

Step 3: Open the i2 POS App

1. Turn your iPad on, access settings, select Wi-Fi and connect to your private and secure network.
2. Launch the i2 POS App on your mobile device.
3. Select your company and event.

Step 4: Pair the Terminal

1. In the app, select the Terminal Reader from the "Connect a Device" list.
2. Follow the on-screen prompts to pair the terminal.

Step 5: Test the Connection

1. Complete a test transaction to confirm that the terminal is working correctly.
2. Check for a successful transaction indicator on both the terminal and within the i2 POS App.

By following these steps, you should have no trouble connecting and reconnecting your Stripe hardware to your mobile device using the i2 POS Apps. If you encounter any difficulties please review the article below. Our support team is here to help!