How to Connect Stripe Hardware Products to Your Mobile Device Using the i2 POS App

Introduction

Welcome to the i2 POS support guide. This article will help you connect various Stripe hardware products, including the Stripe M2 Credit Card Reader, the s700 Credit Card Terminal, and the WisePOS Credit Card Terminal, to your mobile device. These steps ensure a seamless experience when using the i2 POS App for processing payments.

Quicks Tips for Troubleshooting

• Check Power: Ensure all devices are adequately charged or connected to power.
• Restart Devices: If the connection fails, try restarting both your mobile device and the card reader or terminal.
• Update Software: Make sure the i2 POS App and your device's software are up to date.
• Re-Pairing: If the connection issues persist, remove the device from the i2 POS App and pair it again as a new device. You can do this by accessing a phone or iPad's settings and forgetting all devices that have been connected via bluetooth. Exit out of all apps and re-open.

Connecting the Stripe M2 Credit Card Reader

Step 1: Power On the Reader

1. Press and hold the power button on the side of the M2 Reader until the LED lights up.
2. The four green lights indicate your battery percentage in 25% increments. It’s essential to maintain a medium to high battery percentage to maximize payment efficiency and enable device updates.

Step 2: Enable Bluetooth on Your Mobile Device

1. Go to your phone’s settings.
2. Ensure that Bluetooth is turned on.

Step 3: Open the i2 POS App

1. Launch the i2 POS App on your mobile device.
2. Select your company and event.

Step 4: Pair the Reader

1. In the app, choose the M2 Reader from the "Connect a Device" list.
2. Follow the on-screen instructions to complete the pairing process.

Step 5: Test the Connection

1. After pairing, run a quick test transaction to confirm that the connection is successful.
2. Add an item to your cart and follow the on-screen checkout process.
3. A green light on your M2 Reader indicates readiness to accept payments.
4. You can also confirm this by checking the cash register icon at the top right of the i2 POS App.

Connecting the Stripe s700 Credit Card Terminal

Step 1: Power On the Terminal

1. Connect the terminal to a power source using the provided cable.
2. Hold the power button until the screen lights up.

Step 2: Connect the Terminal to Wi-Fi

1. On the terminal, navigate to the settings menu.
2. Select “Wi-Fi” and choose your network.
3. Enter the Wi-Fi password and connect.

Step 3: Open the i2 POS App

1. Launch the i2 POS App on your mobile device.
2. Select your company and event.

Step 4: Pair the Terminal

1. In the app, select the s700 Terminal from the "Connect a Device" list.
2. Follow the on-screen instructions to complete the pairing process.

Step 5: Test the Connection

1. Run a test transaction by adding an item to your cart.
2. Follow the on-screen checkout process to ensure the terminal is connected and ready to accept payments.

Connecting the WisePOS Credit Card Terminal

Step 1: Power On the Terminal

1. Plug the WisePOS terminal into a power source.
2. Press and hold the power button until the screen lights up.

Step 2: Connect the Terminal to Wi-Fi

1. Access the terminal’s settings using the pin 07139.
2. Navigate to “Wi-Fi” and connect to your network.

Step 3: Open the i2 POS App

1. Launch the i2 POS App on your mobile device.
2. Select your company and event.

Step 4: Pair the Terminal

1. In the app, select the WisePOS Terminal from the "Connect a Device" list.
2. Follow the on-screen prompts to pair the terminal.

Step 5: Test the Connection

1. Complete a test transaction to confirm that the terminal is working correctly.
2. Check for a successful transaction indicator on both the terminal and within the i2 POS App.

By following these steps, you should have no trouble connecting and reconnecting your Stripe hardware to your mobile device using the i2 POS Apps. If you encounter any difficulties please review the article below. Our support team is here to help!