How to Request a Refund:
Understanding how to request a refund for your event tickets is important, and we're here to guide you through the process.
Review Refund Policies: First and foremost, it's crucial to know that every organization has its unique refund policy. Take a moment to review your ticket details and any refund information provided.
What You'll Need: To initiate a refund request, please reach out to our support team with the following details:
- Your Full Name: Provide your first and last name.
- Email Address: Include the email address associated with your i2 Account.
- Reimbursement Amount: Specify the amount you're seeking a refund for.
- Event Date: Mention the date of the event.
- Transaction Type: Indicate whether it was an online or in-person transaction.
Administrator Approval: Your provided information will be sent to the organization's administrators for their approval. If your request is denied, you'll receive a clear explanation of the reasoning behind their decision.
Approved Refunds: On the flip side, if your refund request gets the green light, you can expect the refunded amount to be returned to your original payment method within 3-5 business days.
Important Note: It's important to remember that i2 Tickets is not responsible for the approval or denial of refund requests. We facilitate the process by forwarding your information to the relevant administrators, but the final decision rests with them.
We hope this information helps you navigate the refund process with confidence and transparency. If you have any questions or need assistance, our support team is here to assist you.